Menelier

Menelier Terms of Service

Effective date: 1 September 2026
Version: 2026-09-01-professional-legal-review

1. Who we are

Menelier is an online service for creating, editing, exporting and publishing restaurant menus, including PDF/PNG exports, QR menu pages, templates and optional AI-assisted tools.

The service is operated by:

In these Terms, “Menelier”, “we”, “us” or “our” means the operator above. “Customer”, “you” or “your” means the person or organisation using the service.

2. Who may use Menelier

Menelier is intended mainly for restaurants, hospitality businesses, agencies and other business users. If you create an account on behalf of a company or organisation, you confirm that you are authorised to accept these Terms for that organisation.

Menelier may also be used by individuals acting as consumers. Mandatory consumer rights apply to consumer purchases, and nothing in these Terms limits rights that cannot be waived by contract.

3. Account registration

To use Menelier, you must create an account, provide accurate information and verify your email address. You are responsible for keeping your login details confidential and for all activity under your account.

A Menelier account may represent a restaurant, a company or another customer workspace. The subscription, billing relationship, team members, menus and credits belong to that customer workspace, not to an individual user personally.

We may refuse, suspend or terminate an account if the information provided is false, if the account is used unlawfully, or if the account creates a security, operational or payment risk.

4. The service

Depending on your plan and purchased credits, Menelier may include:

The exact features, limits and prices are shown in the application and at checkout. Free, Starter and Pro plans may have different limits for restaurants, users, menus, QR channels, AI credits, export rights, templates and watermark-free outputs.

We may improve, modify or discontinue individual features, subject to the rules in section 20. For consumers using an ongoing digital service, mandatory statutory rules on modifications apply and are not limited by this paragraph.

Functionality and technical requirements

Menelier is a browser-based online service. Use requires an internet connection and a current standards-compliant web browser with JavaScript enabled. Cookies or comparable local storage may be required for sign-in, security and preferences. Exported files require software capable of opening the relevant format, such as PDF or PNG. Any material plan-specific compatibility, interoperability or technical restrictions known to Menelier will be disclosed before purchase or in the relevant feature.

5. Plans, subscriptions and credits

Some Menelier features are available for free. Paid plans are provided as subscriptions unless stated otherwise. Optional credit packs and time-limited feature access may be sold as one-time purchases.

Unlock Protection is a one-time, non-renewing purchase that removes Free-plan preview protection from the purchasing user’s private editor, previews and preview downloads for seven days. It follows that user across customer workspaces they may access while active. It does not remove protection from public share links.

AI credits are used for selected AI-assisted actions. Export credits may be used for selected final exports where those exports are not already included in the customer’s plan. Purchased credits are tied to the customer workspace and are not cash, electronic money, stored value or a payment instrument. Credits are not transferable outside Menelier.

Included plan credits may renew or reset according to the applicable plan. Purchased credits do not reset merely because a monthly plan renews, unless the application or checkout explicitly states otherwise.

We may apply technical limits to prevent abuse, duplicate claims, repeated account creation, unsafe automation or excessive use.

6. Payments and billing

Payments are processed by Stripe or another payment provider shown at checkout. We do not store full card details in Menelier.

Prices, taxes, currency, billing interval and payment method are shown before you confirm payment. Unless stated otherwise, displayed customer-facing prices are intended to be final prices including applicable tax. The final tax treatment may depend on your billing country, VAT status and the information provided during checkout.

Paid access, subscriptions and purchased credits are activated only after the payment has been successfully processed and confirmed by our payment provider. The confirmation may take a few seconds.

Before a consumer places a paid online order, checkout will display the main characteristics of the purchase, the total price and currency, applicable taxes, the billing interval and automatic-renewal information where relevant, and material technical requirements. The final order control will clearly state that placing the order creates an obligation to pay.

After an online order is received, Menelier sends an electronic confirmation. For consumer orders, the confirmation will include or attach the applicable contract terms and other legally required information in a form the consumer can store and reproduce unchanged.

You are responsible for providing accurate billing details, including company details, tax identification numbers and invoice information where applicable.

7. Currency

Menelier may sell in one or more currencies. The currency used for your purchase is the currency displayed during checkout. If we later support additional currencies, prices may differ between currencies because of tax, exchange rate, market and payment-processing differences.

Changing the display currency does not automatically change an existing subscription unless we explicitly offer and confirm such a change.

8. Subscription changes, cancellation and failed payments

You can manage supported subscription changes, payment methods, invoices and cancellation through the customer portal or another billing interface we provide.

If a recurring payment fails, we may retry the payment, notify you, limit paid features, apply a grace period, or downgrade the effective account features until the payment issue is resolved. We do not automatically delete your menus merely because a payment fails, but access to paid features may be limited.

If you cancel a subscription, paid features normally remain available until the end of the already paid billing period, unless the checkout, customer portal or law requires a different result.

9. Refunds and withdrawal

The Menelier Refund and Cancellation Policy explains subscription cancellation, one-time credit purchases, refund requests and consumer withdrawal rights. It forms part of these Terms.

For business customers, payments are generally non-refundable unless required by law, caused by our error, or explicitly agreed by us.

If you use Menelier as a consumer, the statutory withdrawal period for a distance contract is generally 14 days from conclusion of the contract. Before Menelier starts supplying a paid digital service during that period, checkout will obtain any separate express request or consent and acknowledgement of the statutory consequences that applicable law requires. Menelier will rely on a loss or limitation of the withdrawal right only where all statutory conditions for that consequence have been met.

Detailed withdrawal instructions, refund rules and a model withdrawal form are provided in the Refund and Cancellation Policy.

Consumer rights for defective digital services

For consumers, Menelier is responsible for supplying digital content or a digital service that conforms to the contract and applicable mandatory law. For an ongoing digital service, statutory conformity obligations apply for the period during which the service is supplied.

A consumer may report a defect or make a complaint at info@menelier.com or at the registered address in section 1. Menelier will confirm receipt of the complaint, including when it was made, the reported defect and the remedy requested, and will inform the consumer when the complaint has been handled.

Where mandatory law applies, the primary remedy is to bring the digital content or service into conformity within a reasonable time and without significant inconvenience. A proportionate price reduction or termination/refund may be available in the circumstances provided by law, including where a defect is not remedied as required or is sufficiently serious. These Terms do not restrict mandatory consumer rights.

Menelier accepts both business customers and consumers. Mandatory consumer rights apply whenever you purchase and use Menelier as a consumer.

10. Customer content

You keep ownership of menus, texts, prices, images, logos, restaurant details and other content you upload or create in Menelier.

You grant us a limited licence to host, store, process, display, reproduce and modify your content only as needed to provide, secure, maintain and support the service, create exports, publish QR menu pages, follow your service instructions and comply with law. Where Menelier acts as a processor for Customer Personal Data, processing is limited by the Data Processing Addendum. Product improvement using customer content will be based on de-identified or aggregated information, or another lawful basis and role described in the Privacy Policy, rather than overriding Customer instructions under the DPA.

You are responsible for ensuring that your content is lawful, accurate and that you have the necessary rights to use it. In particular, you must not upload content that infringes intellectual property rights, privacy rights, publicity rights or applicable advertising, consumer, food-labelling or allergen rules.

Menelier is a tool. You remain responsible for checking menu content, prices, translations, allergens, dietary claims, alcohol information and any legally required disclosures before publishing or using outputs.

11. AI-assisted features

Menelier may include AI-assisted features for importing menu data, generating design suggestions, refining layouts or creating supporting visual ideas.

To the extent Menelier has rights in AI output generated for you through the service, and subject to applicable law, Menelier grants you a non-exclusive, worldwide, perpetual and royalty-free right to use, reproduce, modify, display, distribute and commercially exploit that output, including in menus, websites, social media, advertising and printed materials.

This licence does not grant rights in third-party material that may appear in an output and does not guarantee that an output qualifies for copyright protection, is exclusive or does not resemble other content. You remain responsible for your prompts, input materials and intended use, including obtaining any rights or consents required for names, logos, protected characters, brands and identifiable persons.

AI output may be inaccurate, incomplete or unsuitable. You must review and approve all AI-assisted output before using it publicly. We do not guarantee that AI output will be unique, legally compliant, error-free or appropriate for every brand, cuisine or jurisdiction.

Do not submit sensitive personal data, confidential business secrets or third-party content to AI features unless you have the right to do so and the disclosure is appropriate for the intended use.

AI-assisted features are identified as such in the service. Where applicable law requires AI-generated or AI-manipulated content to be labelled or disclosed, you must preserve any legally required disclosure or provenance information supplied with the output and make any additional disclosure required for your intended publication. Nothing in this paragraph transfers to you an obligation that applicable law places directly on Menelier or an AI provider.

12. Public QR menus and exports

If you publish a QR menu or public menu page, the published content may be accessible to anyone with the link or QR code. You are responsible for checking the published version and for updating or unpublishing it when needed.

Existing QR links may remain available after plan changes according to the applicable plan rules, but editing, branding, watermark-free output or new publication may be limited after downgrade, cancellation, suspension or failed payment.

Illegal content notices and content restrictions

Because Menelier can host and make Customer Content available through public menu pages, any person or entity may notify us of specific content that they consider illegal. Notices may be sent electronically to info@menelier.com and should include: (i) a sufficiently reasoned explanation of the alleged illegality; (ii) the exact URL or other information identifying the content; (iii) the notifier’s name and email address, except where applicable law permits a notice without those details; and (iv) a statement confirming the notifier’s good-faith belief that the information in the notice is accurate and complete.

Where the Digital Services Act applies, we will acknowledge a notice electronically without undue delay, assess it in a timely, diligent, objective and non-arbitrary manner, and inform the notifier of our decision and available redress where required. If we remove or disable access to Customer Content, or suspend or restrict an account because content is illegal or violates these Terms, we will provide the affected customer with a clear statement of reasons and information about available redress where required by law. info@menelier.com also serves as Menelier’s electronic point of contact for communications concerning hosted content. For purposes of Articles 11 and 12 of the DSA, info@menelier.com is Menelier’s single electronic point of contact for competent authorities and recipients of the service. Communications may be submitted in Czech or English.

13. Acceptable use

You must not:

We may suspend or limit access if we reasonably believe these rules are violated.

14. Third-party services

Menelier may use third-party providers for payments, hosting, email delivery, analytics, AI processing and infrastructure. Examples may include Stripe for payments and OpenAI or another AI provider for AI-assisted features. The exact providers may change over time.

Third-party services may have their own terms and privacy notices. We are not responsible for third-party services outside our control, but we remain responsible for our own obligations under applicable law.

15. Availability and support

We aim to keep Menelier available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, provider outages, security incidents or network problems may affect availability.

Support is available at info@menelier.com. We may prioritise support by plan, severity and business impact.

16. Intellectual property

Menelier, including its software, interface, design, templates, documentation, brand and underlying technology, is owned by us or our licensors. These Terms do not transfer any ownership rights to you.

You may use Menelier outputs for your restaurant or business purposes according to your plan and these Terms. You may not copy, resell or provide Menelier itself as a competing service without our written permission.

17. Data protection

Our processing of personal data is described in the Menelier Privacy Policy. If you use Menelier as a business customer and upload or publish personal data of your staff, suppliers, guests or other individuals, the Menelier Data Processing Addendum applies where Menelier acts as your processor.

18. Suspension and termination

You may stop using Menelier at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, create security risk, misuse the service, or if we are required to do so by law.

After termination, we may retain or delete data according to the Privacy Policy, legal retention duties and backup cycles. You should use available export functions before closing your account where practical. This does not limit any mandatory consumer right, after withdrawal or termination, to obtain content other than personal data that the consumer provided or created through the digital service where applicable law requires Menelier to make that content available.

If Menelier terminates a paid consumer service before the end of an already paid period for reasons not attributable to the consumer, Menelier will provide any continuation, price adjustment, refund or other remedy required by mandatory law.

19. Liability

Except for mandatory statutory rights and any express commitment stated in the purchased plan, Menelier does not give a voluntary guarantee that the service will meet every individual requirement, operate without interruption, or automatically produce legally compliant menus.

To the extent permitted by law, Menelier is not liable for loss to the extent caused by Customer-provided inaccurate content, use of unreviewed AI output despite the warnings in these Terms, failure by the Customer to verify prices or allergen information, compromise of credentials caused by the Customer, or events outside Menelier’s reasonable control. This paragraph does not exclude liability for Menelier’s own breach, negligence, defective digital service, or any consumer right or liability that cannot lawfully be excluded or limited.

For paid business customers, to the extent permitted by law, Menelier’s total aggregate liability arising out of or relating to the service is limited to the fees paid or payable for the affected service during the 12 months preceding the event giving rise to the claim (or, if the paid service has been used for less than 12 months, during that shorter period). This cap does not apply to loss caused intentionally or by gross negligence, injury to life, health or other protected natural rights, or any other liability that applicable mandatory law does not permit to be limited in advance.

Nothing in these Terms excludes liability that cannot be excluded by law.

20. Changes to these Terms

We may update these Terms for future purchases and, where legally permitted, for ongoing contractual relationships. If a change materially affects paid services or your rights, we will provide reasonable advance notice through the service, email or another durable or legally appropriate means.

For consumers receiving an ongoing digital service, a non-essential modification will be made only where the contract permits the modification and states a fair reason for it, the modification creates no additional cost for the consumer, and Menelier gives the notice required by mandatory law. Where a modification has more than a minor negative impact on access to or use of the service, Menelier will notify the consumer on a durable medium in reasonable advance of the nature and timing of the change and of the statutory right to terminate without penalty, including the applicable exercise period, unless the law permits Menelier to keep the unchanged version available instead. Mandatory updates, including security updates needed to maintain conformity, are not restricted by this paragraph.

21. Governing law and disputes

These Terms are governed by the laws of Czech Republic, unless mandatory consumer protection rules require otherwise. A consumer also retains the protection of mandatory rules that apply under applicable conflict-of-laws rules.

Business disputes will be handled by the courts having territorial jurisdiction over the Operator’s registered office, unless mandatory law provides otherwise. This business-court clause does not restrict a consumer’s statutory rights concerning jurisdiction.

Consumer alternative dispute resolution

If a consumer dispute arising from a contract for Menelier cannot be resolved directly with us, the competent Czech entity for alternative dispute resolution is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic, email adr@coi.gov.cz, website https://coi.gov.cz/informace-o-adr/. The Czech Trade Inspection Authority also supervises compliance with applicable Czech consumer-protection rules within its competence.

22. Contact

Questions about these Terms, consumer complaints and withdrawal notices can be sent to:

info@menelier.com
Martin Mayer, Holubice 366, 68351 Holubice, Czech Republic